IGNITECOREHome

Terms of Service

Last updated 14 October 2026

These terms are an agreement between IGNITECORE TRADING SERVICES, 13 Alafia Estate, Emiloju Street, Ibadan, Oyo State 200221, Nigeria ("we", "us") and the business that signs up for IGNITECORE ("you"). By creating an account you confirm that you can bind that business and that you accept these terms.

1. The service

IGNITECORE connects your official WhatsApp Business number to an AI assistant. The assistant answers enquiries from the documents and information you provide, records the details customers share, scores leads, sends follow-ups using WhatsApp templates approved by Meta, and hands conversations to your staff. We help you set up your WhatsApp Business account on Meta's WhatsApp Business Platform.

2. Your account

  • Keep sign-in details secure, and tell us promptly if you suspect unauthorised access.
  • You are responsible for what happens under your account and for the staff you invite.
  • The number of users and documents depends on your plan.

3. Plans, payment and cancellation

  • Plans are paid monthly in advance, in naira, through our payment processor Korapay (Korapay Technologies). Plans do not renew automatically: each payment covers one month. Prices and limits are shown on our website.
  • Each plan includes a monthly number of AI messages. When it is used up, the assistant stops replying until the next billing month or until you upgrade; incoming messages are still received and stored.
  • If you have not paid for the next month when the month you have paid for ends, the assistant keeps replying for 3 days. After that, automation pauses until you pay. Your data is not deleted.
  • You can stop at any time by not paying for the next month. Your plan stays active until the end of the month you have paid for, and we do not refund part-months unless the law requires it.
  • Messaging charges that Meta bills for business-initiated WhatsApp conversations are separate from our fee unless your plan says otherwise.
  • We will give at least 30 days' notice of any price change.

4. Your content and your customers

  • You own the documents, information and conversations in your account. You give us permission to use them only to provide the service to you.
  • You are responsible for the accuracy of what you upload. The assistant answers from your documents, so keep prices, availability and payment terms up to date.
  • You are the data controller for your customers' personal data, and we process it on your behalf, as set out in our Data Protection notice. You must have a lawful basis to message your customers and must follow Meta's WhatsApp Business policies, including obtaining opt-in before you send them business-initiated messages.

5. AI-generated replies

The assistant is designed to answer only from your information and to hand over when it cannot. Like any AI system it can still make mistakes. It does not give legal, financial or valuation advice, and nothing it says is a binding offer: prices, availability, payment terms and contracts are confirmed by your staff. Review conversations regularly and take over whenever a customer needs a person.

6. Acceptable use

You must not use IGNITECORE to:

  • send spam or messages to people who have not agreed to hear from you;
  • mislead customers about properties, prices or titles, or advertise anything unlawful;
  • break Meta's WhatsApp Business policies or Commerce Policy;
  • upload content you have no right to use, or content containing malware; or
  • attempt to access another business's data or interfere with the service.

We may suspend an account that breaks these rules or puts the service, Meta's platform or other customers at risk. Where we can, we will tell you first and give you a chance to fix the problem.

7. Third-party services

The service depends on Meta's WhatsApp Business Platform, OpenAI, Korapay and our hosting providers. Meta decides whether to approve your WhatsApp account, display name and message templates, and may restrict a number under its own policies. We are not responsible for those providers' decisions or outages, but we will help you resolve them.

8. Availability and support

We work to keep IGNITECORE available at all times but do not guarantee uninterrupted service. We may change features to improve the service; we will not remove a core feature you are paying for without notice.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, including lost sales or profits, and our total liability under these terms in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

10. Ending the agreement

You can close your account at any time. We may end the agreement with 30 days' notice, or immediately for a serious breach. When an account closes you can ask us for an export of your data first; after closure we delete it as described in our Privacy Policy.

11. Changes to these terms

We may update these terms. We will post the new version here and, for material changes, email account owners at least 14 days before they take effect. Continuing to use the service after that means you accept them.

12. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over any dispute.

13. Contact

IGNITECORE TRADING SERVICES, 13 Alafia Estate, Emiloju Street, Ibadan, Oyo State 200221, Nigeria. admin@support.ignitecoreai.com