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Connect your WhatsApp number to IGNITECORE

Your number and WhatsApp account stay in your own Meta account; you give IGNITECORE permission to run your assistant on it. It takes about 15 minutes. If someone else manages your business's Facebook or Meta account, send them this page.

Before you start

  • A phone number your business owns that can receive a text message or a call. A mobile number is best.
  • The number must not be on WhatsApp or WhatsApp Business on a phone. If it is, back up any chats you want to keep, then on that phone open WhatsApp → Settings → Account → Delete my account. Or use a new SIM.
  • A Facebook login that can manage your business on Meta (business.facebook.com).

  1. Open Meta Business Suite

    Go to business.facebook.com and pick your business from the menu at the top left. No business there yet? Click Create a business portfolio and follow the steps.

  2. Create a WhatsApp Business account

    Click Settings (the gear at the bottom left). Under Accounts, click WhatsApp accounts, then + Add → Create a new WhatsApp Business account, and finish the window that opens.

    Do not choose Link a WhatsApp Business account: that is for the phone app and cannot be used with IgniteCore. If you don't see the create option, tell us and we will help.

  3. Add and verify your number

    Click your new account, then the WhatsApp Manager button. Click Phone numbers → Add phone number. Enter the name customers will see (your business name) and a category, then Next. Enter your number, choose Text message or Phone call, then Next, and type the 6-digit code Meta sends.

    If Meta does not ask for a code, carry on. We will verify the number with you on a call.

  4. Copy your WhatsApp Business account ID

    Back in Settings → WhatsApp accounts, click your account. The ID is the number under its name (for example ID: 1518109186743984). You will paste it below.

  5. Share it with IgniteCore

    On the same screen, click Assign partner. Paste IgniteCore's business ID:

    820714920513527

    Under Full access, switch on Everything, then click Assign. Meta shows Partner added.

  6. Add a payment card (recommended)

    In WhatsApp Manager → Overview, click Add payment method and add a Visa or Mastercard. Meta bills you directly for messages your assistant starts.

    Without a card your assistant still answers customers who message you, but it cannot send follow-ups.

Then send us your details

Sign in to IGNITECORE and open Onboarding → WhatsApp (or Settings → WhatsApp). Enter your number and the account ID from step 4, and tick the two confirmations. Sign in or create an account.

What happens next

  • Our team checks your account, switches your number on and sends your follow-up messages to Meta for approval. We call you to agree a 6-digit PIN for the number: keep it somewhere safe.
  • It usually takes one working day. Your WhatsApp step shows our progress.
  • If we need something from you, your WhatsApp step shows exactly what. Fix it in Meta, then send your details again.
  • To test, WhatsApp your number from any other phone. Your assistant replies in seconds.